Maintenance and support
The services delivered by Microquery are designed to meet specific challenges that your software faces. We believe that professional maintenance and support is the right way to reduce software system Total Cost of Ownership and ensure useful improvements and optimisations. Below are the services we provide in maintenance:
- Microquery can enhance, re-engineer or customise your solution, tackling minor and major issues that trouble or hamper system performance and functionality.
- With time, corporate software and hardware is complemented, interchanged or removed to stay in line with the changing business requirements and technology updates. Microquery team ensures that your software and hardware work stably and reliably in the new, updated environment.
- Usability improvement and up-time improvement for the overall product.
- These services enable facilitated updates and releases management to ensure that your system or application stays in line with the latest technology and far ahead of competition.
Microquery comprehends just how significant business crucial software applications are, not just enterprise applications but also bespoke applications that provide the advantage in the competitive environment. The Microquery team will enhance performance and reduce the cost of running your business; which will help organisations to accomplish their business goals.
We offer 2nd and 3rd level support services of applications developed by Microquery earlier or by any third party. Microquery is constantly focused on the latest technology research to improve the fail-safe characteristics of your software. We can re-install your application from the beginning, migrate it to a new environment or hosting provider.
- Issue detection, diagnosis, analysis and solution delivery
- Workaround provision
- Hot fixes
- New releases and updates
- Service and feature packs delivery
Microquery will professionally develop and implement the new application functionality, which may include transformation, migration, and extension of your current application or legacy system to keep it usable and relevant to actual customer's needs
Our comprehensive and responsive support service enables your resources to focus on what really matters; building your business.